Snake Chain Necklace

Thank you for shopping at Sophia's Secrets. We take pride in offering high-quality, minimal jewelry to our valued customers. Please read our return and refund policy carefully before making a purchase.

Return and Refund Policy

No Returns and Refunds:

1. Final Sale: All sales at Sophia's Secrets are final. We do not offer returns, exchanges, or refunds on any products once the purchase is made.

2. No Cancellations: Orders cannot be canceled once they have been placed. Please ensure all details are correct before finalizing your purchase.

3. Product Care and Warranty:

   • We guarantee that our products are free from manufacturing defects upon delivery.
   • In the unlikely event that you receive a damaged or defective item, please contact our customer service within 7 days of receiving your order with your order number and photos of the defect.
   • If the claim is deemed valid, we will offer a replacement of the same item. No refunds will be issued.

4. Customer Responsibility:

   • We encourage customers to read the product descriptions and view the images carefully before making a purchase.
   • It is the customer's responsibility to ensure that the product chosen is suitable for their needs.

5. Jewelry Care Instructions:

   • To ensure the longevity of your jewelry, please follow our care instructions provided with each purchase.
   • Damage caused by improper care is not covered under any warranty or guarantee.

6. Contact Us:

   • For any questions or concerns regarding your order, please reach out to our customer service team. We aim to respond to all inquiries within 48 hours.

By making a purchase at Sophia's Secrets, you acknowledge and agree to our no return and refund policy. We appreciate your understanding and thank you for supporting our business.