FAQ

Pre Sale Questions

At Sophia's Secrets, we pride ourselves on offering minimal yet high-quality jewelry. Our pieces are crafted using premium materials, including sterling silver, 14k gold, and ethically sourced gemstones. Each piece is designed to be both timeless and durable, ensuring you can enjoy your jewelry for years to come.
All of our jewelry is designed and crafted in the USA. We work with skilled artisans who share our commitment to quality and craftsmanship.

To keep your jewelry looking its best, we recommend the following care tips:

  • Store your jewelry in a cool, dry place, preferably in a jewelry box or pouch.
  • Avoid exposure to water, perfumes, lotions, and chemicals.
  • Clean your jewelry regularly with a soft cloth to remove any tarnish or dirt.
  • For sterling silver pieces, use a silver polishing cloth to maintain their shine.
    • We want you to be completely satisfied with your purchase. If you are not happy with your jewelry, you can return it within 30 days of receipt for a full refund or exchange, provided it is in its original condition. Please note that custom and personalized items are non-returnable unless they are defective or damaged.
    Currently, we only ship within the USA. We are working on expanding our shipping options and hope to offer international shipping in the near future.
    For standard shipping within the USA, orders typically arrive within 5-7 business days. We also offer expedited shipping options for faster delivery. Please refer to our shipping policy for more details.
    Yes, we offer complimentary gift wrapping for all orders. If you would like your purchase gift-wrapped, please select the gift wrapping option at checkout.